Observe & Question

Observe & Question

Meet the users

Identify their Problems

Group the Problems

Match Problems to Workflow & Features

Concept design

Concept design

Concept design

Paper prototype test

Sketchflow/Flash prototype

Sketchflow/Flash prototype

Wireframe & annotate

Wireframe & annotate

Skin

Skin

Skin

David Hood

UX/UI Design

A beautifully designed and usable interface is the product of a well thought-out UX strategy, the creation of user stories and collaboration between the teams who will implement it both creatively and technically.

A successful UX strategy is divined by understanding the people, the purpose and the situation of those people you want to use your app.

Shown above are stages of the process used to build the TouchPoint agent softphone application.

Quantiful

QU - AI Web application

TouchPoint

Theming, enhancements & mobile

TouchPoint

Desktop Softphone Application

Skype for Business

Attendant Console

QMS

Quality Management Suite

TouchPoint Browser app

Xd click through demo

AirNZ

Flash Promo minisites

WFO

TouchPoint Workforce Optimization tool

Metrics Demo

Flash demo, Call Centre Manager App

99 Problems

Research map of call centre efficiency failure

IFE

UI for long haul in-flight entertainment screens

AirNZ

Auxilary business branding

Grabaseat

UX/UI design of AirNZ bargain fares website

Style Guide wip

TouchPoint Styleguide work in progress

Reverse Auction

UX/UI for game-ified air ticket auction site. AirNZ

Auckland Council

UX AK City Council website

End Frame

Logo end frame anim for TV Production company

Smokin' Hot

Special deals search engine GUI. AirNZ

Agent Desktop

preliminary call centre Workflow examination

Weekenders

UX/UI for cheap package deal holiday site. AirNZ

Online Survey

UI/UX Call centre evaluation forms. AIG

Reports

SSRS, Web front end Reports design

Fast Fare Finder

Fares serach engine GUI for Grabaseat site.AirNZ