Enghouse Quality Management System

Call Center Supervisors benefit from unfettered access to evaluations and reporting, which are critical to high-performance, omni-channel contact centers. The ability to display scorecard and media player in a separate window allows evaluators to view other QMS data independently which, coupled with a more intuitive presentation of data, increase process efficiency and effectiveness.

"A fresh, new user interface elegantly aligns QMS with Enghouse Interactive's TouchPoint application, the agent and supervisor utility for Communications Center solution Support for Innovaphone"

I redesigned the workflow and presentation of data for a variety of products produced by companies owned by Enghouse Interactive.

Click on pics for workings